Privacy Policy

1. Who Operates This Website

This website (the "Website") is operated by The Elixir Agency ("The Elixir Agency", "we", "us" or "our"), acting as the data controller for the personal information described in this policy.

This address is our business address for correspondence. It does not represent a physical office staffed by our founders on a daily basis.

2. Personal Information We Collect

We collect personal information in two main ways: information you provide to us directly (for example, through our contact form or by email), and information collected automatically when you browse the Website (technical and usage information). We do not knowingly collect sensitive categories of personal data (such as health, religious or biometric data) through this Website.

3. Information Submitted Through Our Contact Form

When you submit an inquiry through our contact form, we collect the information you choose to provide, which may include:

• Name
• Business email address
• Company name
• Company website
• Service needed
• Estimated budget
• Project information you share with us

You control what you submit through this form. Please avoid including sensitive personal information about yourself or others that is not necessary for us to review your inquiry.

4. Technical Information

Like most websites, our hosting provider and related infrastructure may automatically collect certain technical information when you visit the Website, including:

• IP address
• Browser type and version
• Device details (such as device type and operating system)
• Pages requested and viewed
• Dates and timestamps of visits
• Security logs (for example, records used to detect abuse or malicious activity)

This information is generally collected automatically by our hosting and infrastructure providers as part of operating and securing the Website, rather than being something we actively request from you.

5. Why We Process Personal Data

We process personal data for purposes that are necessary to operate our business and this Website, including:

• Responding to inquiries submitted through the contact form or by email
• Evaluating whether our services may be a good fit for your business
• Preparing for and conducting strategy calls
• Preparing proposals for prospective clients
• Delivering services to clients under a signed agreement
• Maintaining the security, integrity and proper functioning of the Website
• Meeting our accounting, tax and other legal obligations

6. Legal Bases for Processing (GDPR)

Where the GDPR applies to our processing of your personal data (for example, because you are located in the EEA), we rely on the following legal bases:

• Steps prior to entering into a contract: to respond to your inquiry, discuss your project and prepare a proposal at your request, before any contract is signed.
• Performance of a contract: to deliver services once you have signed a proposal or client agreement with us.
• Legitimate interests: to operate, secure and improve the Website, respond to general inquiries, and communicate with prospective clients, provided these interests are not overridden by your rights.
• Legal obligations: to comply with accounting, tax, and other applicable legal requirements.
• Consent: where we ask for your consent for a specific purpose (for example, optional marketing communications), and you are free to withdraw that consent at any time.

Submitting a general business inquiry through our contact form is handled under the "steps prior to entering into a contract" and "legitimate interests" bases described above, not as a form of marketing consent.

7. How We Use Your Information

We use the personal information described above to:

• Respond to inquiries submitted through the Website or by email
• Prepare for and hold strategy calls with prospective clients
• Develop and send proposals
• Deliver contracted services to clients
• Maintain the security of the Website and detect misuse
• Meet accounting, tax and other legal obligations

We do not sell your personal information.

8. Service Providers & Third-Party Tools

We use a limited number of third-party service providers and tools to operate the Website and run our business. These providers process personal data on our behalf or in their own capacity, subject to their own privacy policies:

• Formspree — processes and delivers submissions from our contact form.
• Calendly — used for scheduling strategy calls.
• YouTube — used to host and embed portfolio videos.
• Google Fonts — used to load website typography.
• Website hosting and email providers — used to host the Website and send/receive business email.
• LinkedIn, Instagram, Facebook and WhatsApp — linked from the Website for social contact; if you interact with these platforms, your data is handled under their respective privacy policies.

9. International Data Transfers

The Elixir Agency's business address is in the United States, while this Website is directed at real estate businesses across Europe. As a result, personal data submitted through this Website — including contact form submissions — may be transferred to, stored, and processed in the United States or other countries outside the European Economic Area ("EEA"), including countries that may not have data protection laws equivalent to those in the EEA.

10. Data Transfer Safeguards

Where personal data originating in the EEA, UK or Switzerland is transferred to a country that does not benefit from an adequacy decision, we aim to rely on appropriate safeguards recognized under the GDPR, such as the European Commission's Standard Contractual Clauses ("SCCs"), or an applicable adequacy decision, where relevant to the specific transfer and service provider involved.

11. Data Retention

We aim to keep personal data only for as long as reasonably necessary for the purposes described in this policy. As general guidance:

These are suggested internal guidelines rather than fixed legal deadlines, and actual retention may vary depending on the nature of a specific request or legal requirement.

12. Your Rights Under GDPR

If the GDPR applies to you, you have the following rights in relation to your personal data, subject to applicable legal conditions and exceptions:

• Access — to request a copy of the personal data we hold about you.
• Correction — to request that inaccurate or incomplete data be corrected.
• Erasure — to request that we delete your personal data in certain circumstances.
• Restriction — to request that we limit how we use your personal data in certain circumstances.
• Objection — to object to certain processing, including processing based on legitimate interests.
• Data portability — to request a portable copy of certain personal data you provided to us.
• Withdrawal of consent — to withdraw consent at any time, where processing is based on consent, without affecting processing carried out before withdrawal.
• Complaint — to lodge a complaint with the data protection authority in your EEA country of residence, place of work, or the place of the alleged infringement.

To exercise any of these rights, please contact us using the details in Section 18 below.

13. Cookies & Third-Party Content

This Website may use limited cookies or similar technologies required for basic functionality, and may load third-party content (such as embedded YouTube videos, Google Fonts, or the Calendly scheduling widget) that can set its own cookies or collect data according to the relevant third party's own policy. Where required by law, we will seek any necessary consent before non-essential cookies are set.

14. Security

We take reasonable technical and organizational measures to help protect personal data submitted through this Website against loss, misuse and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

15. Children's Privacy

This Website and our services are directed at business professionals in the real estate industry and are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.

16. External Websites

This Website may contain links to third-party websites and platforms, including Calendly, YouTube, LinkedIn, Instagram, Facebook and WhatsApp. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policy of any third-party site you visit.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable law. The "Last updated" date at the top of this page indicates when this policy was last revised. Continued use of the Website after changes are posted constitutes acknowledgement of the updated policy.

18. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: